Refund Policy

Refund Policy

Nexapire for Information Technology Network Services
Effective Date: September 2026

1. Overview

At Nexapire, we are committed to delivering high-quality IT services to our clients in the UAE. If you are not fully satisfied with our services, please read the following refund policy carefully.

2. Eligibility for Refund

Refunds are considered under the following conditions:

  • The service was not delivered as agreed in the scope of work.
  • A cancellation request was made within the eligible timeframe (see Section 3).
  • A technical fault caused by Nexapire's work within the 30-day warranty period.

3. Cancellation & Refund Timeframes

  • More than 48 hours before service: Full refund — 100% of the amount paid will be returned.
  • Less than 48 hours before service: Partial refund — 75% of the amount paid will be returned (25% cancellation fee applies).
  • After service has commenced: No refund will be issued once work has begun on-site or remotely.
  • After service is fully completed: No refund will be issued for completed and delivered services.

4. Warranty-Based Refund or Redo

Nexapire provides a 30-day workmanship warranty on all installation and setup services. If an issue arises due to our work within this period:

  • We will first attempt to resolve the issue at no additional cost.
  • If the issue cannot be resolved, a partial or full refund may be considered at our discretion.

5. Non-Refundable Services

The following are non-refundable under any circumstances:

  • Completed website design and development projects.
  • Purchased third-party software licenses or hardware components.
  • Consultation and advisory fees.
  • Services delivered in full as per the agreed scope of work.

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Send a written refund request to info@nexapire.com.
  2. Include your order number, service details, and reason for the refund request.
  3. Our team will review your request within 3-5 business days.
  4. Approved refunds will be processed within 7-10 business days to your original payment method.

7. Disputes

If you are not satisfied with our refund decision, you may escalate the matter by contacting our management team. All disputes are subject to the laws and jurisdiction of the United Arab Emirates.

8. Contact Us

For any refund-related queries, please contact us:
Nexapire for Information Technology Network Services
United Arab Emirates
Email: info@nexapire.com